I understand that unanticipated events happen occasionally in everyone’s life. Its my desire to be effective and fair to all clients, the following policies are honored:
12 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give me 12 hours advance notice you will be charged for half (full amount if massage is at a lodge)of your appointment. This amount must be paid prior to your next scheduled appointment or the full amount will be charged to your credit card on file.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for half of their missed appointment.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.